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Job Title: Street Outreach                                          Reports to Theresa Ortega/Clinical Supervisor              Pay: $.

FLSA Status: Non-exempt/Full time

Hours: 40 per week.

Objective of the Position:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Position Summary: The Street Outreach Worker is responsible for performing street outreach to the homeless county-wide including reaching out to individuals and families that are not being served or are underserved by existing community service delivery systems, building trusting relationships and developing a rapport that lead to acceptance and openness to seeking help, engaging the homeless as a first step to accepting care for immediate health and safety needs, using services and resources and taking steps to become integrated into the community, enabling individuals to accept placement and opportunities to stabilize their lives and utilizing diversion practices, crisis response and intervention, shelter referrals, interim housing placement, and linking individuals with the appropriate destination for continued services.

Essential Functions:

• Conduct mobile outreach and create client service engagement opportunities for homeless individuals and families on the streets.
• Use Engagement, Assessment, and Referrals (E.A.R.) as strategies for outreach including the following elements:
• Engagement: Build trust with homeless individuals and assess their immediate health and safety needs; Sensitive to the willingness of the person or family to be engaged; Engagement is non-threatening, flexible, and persistent; and Built upon respect for the person and his/her autonomy and confidentiality.
• Assessment: Outreach workers will assess the individual’s: Safety, including potentially life-threatening situations (COVID-19, HIV-AIDS), at risk of abuse, unsafe situations, and youth, to be referred for Immediate needs; Level of functioning; Overall mental and physical health; Strengths and capacities, including the capacity for making decisions
• Referrals: Actively collaborate with other homeless services providers and community resources to facilitate access to the continuum of community services including: Basic needs, including food, clothing, shelter, hygiene, and laundry; Housing assistance; Substance abuse education and treatment; Legal assistance; and Health information and more
• Facilitate and maintain community relationships to create referral pathways for program participants into County and other private and/or non-profit programs.
• Assist with screening of potential program participants for the Homelessness Prevention and Rapid Rehousing programs, emphasizing the engagement of homeless veterans.
• Provide program materials and referral training sessions to community partners around shelter services (outreach to motels, churches, downtown merchants, as well as job seeking).
• Provide Support and guidance to participants as they transition from street to shelter, transitional housing.
• Follow safety protocols for community street outreach.
• Be thoroughly familiar with the policies and procedures guiding the work of this position and the program or department overall. Perform job functions in line with these policies and procedures.
• Research and Implement best practices on street outreach and assist participants in acquiring resources for acquiring housing.
• Develop and manage a comprehensive outreach/ working relationship with all stakeholders, elected officials and staff, commercial and private community activists, and clients.
• Through assessment the Outreach Worker is responsible for diversion, crisis response and intervention, shelter referrals, interim housing placement, and linking families with the appropriate destination for continued services, including referral to and enrolment in Coordinated Entry.
• Divert or link/schedule individuals and families with the appropriate services. This could include emergency shelter, temporary housing, permanent housing, or Rapid Re-Housing assistance.
• Provide thorough and complete documentation of all required activities and engagements, per contract requirements, including case notes, documenting Reasonable Accommodation requests, etc.
• Work with private, public, or/and nonprofit organizations, faith-based organizations as appropriate and requested, and
• Perform other related duties as assigned.

Agency Culture: The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of SSSF aspire to the following:

• A commitment to the agency’s mission, vision, and values.
• A commitment to excellence in everything we do.
• A commitment to accreditation as well as performance and quality improvement.
• A commitment to outcomes and measured results.
• A commitment to innovation and to what is possible.

 

Education, Experience, and Skills Required:

• High School Diploma required, BA in social services preferred.
• Previous experience working or volunteering with individuals and/or families experiencing homelessness or equivalent, related work experience.
• Strong written and verbal communication skills; organizational, conflict resolution and computer literacy.
• Prior experience and understanding of causes of homelessness; experience working within social services.
• Knowledge of Housing First and Street Outreach methods.
• Cooperative, friendly, and helpful attitude with clients and co-workers. Ability to work closely with other employees to ensure positive, constructive environment within the program or department, and throughout the agency.
• Ability to thrive in a flexible, fast-paced, and growth-oriented environment, while maintaining a sense of humor and a positive, solution-oriented approach.
• Ability to work under pressure. Experience in crisis intervention and problem solving with ability to diffuse situation without heightening the conflict.
• Ability to thrive in a flexible, fast paced and growth-oriented environment, while maintained a positive, solution-oriented approach.
• Have working knowledge of community resources.
• Ability to learn and apply various engagement techniques to a variety of situations.
• Passion and enthusiasm for the mission of GSM and clients.
• Possess valid driver’s license; at least state required minimum of auto insurance. Must be willing and able to travel/drive throughout Lake County.
• Computer literacy required, including experience with Excel, Outlook, Word, etc.
• Background check required
• Valid Driver’s License Required
• Community Outreach: 1 year (Required)

 

Physical Requirements:

• Requires ability walk 3-6 hours per day with intermittent sitting, squatting, and bending.
• Requires ability to walk on uneven terrain and maneuver around physical hazards.
• Occasionally may be required to lift items up to 10 pounds to a height up to 3 feet.
• Occasionally may be required to carry items up to 10 pounds for distances up to 500 ft.

 

Working Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May work both on and off campus to attend community meetings or client activities
• Work in a fast-paced environment with heavy traffic flow, and heart wrenching situations on and off throughout the day

• Travel required.

 

 

The above statements are intended to describe the general nature of the work being performed by employees in this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications.  The Good Samaritan Ministries Management reserves the right to amend and change the responsibilities to meet the store needs at any time.

 

 

Job Title:  Full-Time Cashier

Department: Cashier

Reports to: Marlene Elledge

Hours: 40/week

FLSA Status: Non-Exempt

Pay: $9.25

                                                                               

Mission Statement:  Good Samaritan Ministries, motivated by Catholic social teaching, works in our community to advance family life, human dignity and the common good.  We provide services to meet the physical, social, emotional, and spiritual needs of individuals and families of all faiths, especially those most in need.

 

Objective of the Position:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The Cashier is responsible for operating cash registers, credit cards, personal check sales as well as voucher transactions from our Ministry program.  They maintain a clean, organized, and safe environment which is pleasing for employees and customers.  They are responsible for responding to “Back-up” cashier calls.  They will possess cashier, and cash handling skills.  Excellent Customer Service is a must.  They must possess the ability to be flexible and work other assigned projects and duties as necessary and instructed.  Skills needed for this position are attention to detail, multi-tasking, organizational, able to take instruction, works consistently throughout the shift, complete all tasks given.

 

Essential Functions:  Duties and Responsibilities including but not limited to the following

Cashier Responsibilities:

• Operates cash registers, cash transactions, credit cards, personal check sales, as well as voucher transactions
• Ensures Check Rite machine is used on all check transactions
• Acts as the first point of contact by greeting and assisting customers, treating all with dignity and respect
• Responsible when a “Back-Up’ cashier is called that you respond and cover for the time period needed.
• Answers incoming calls when the Receptionist is not available
• Responsible for managing the flow of the front counter and cash register
• May be required to tidy up the dressing rooms

 

Other Cashier Responsibilities:

• When you have down time ensures shelves are stocked for daily sales, especially during ½ price sale
• Responsible for keeping assigned cashier areas clean and orderly, while keeping displays pleasing to the customer’s eye.
• Assists with “pull downs” at the end of the month or as directed.
• Puts away processed and priced merchandise to the correct departments as time allows
• Adheres to all building safety requirements, as well as follows procedure when an incident, accident or injury has occurred.
• Adheres to all store lifting policies and weight restrictions
• In the event a co-worker is out, potentially be willing to cover for staff and/or area
• Greets and assists customers, treating all with respect and dignity
• Works consistently through the day with approved breaks.  When area duties are “caught up”, finds other tasks or projects to stay busy in the effort to support the store and co-workers
• Takes initiative to help others by picking up around the store (inside and out), moving empty carts into cart area when needed
• Other duties as necessary

 

Other Duties and Responsibilities:

• Interacts and communicates professionally and effectively while maintaining open communication with supervisors, and other team members, customers and clients.
• Functions as a team member for the success of the Good Samaritan Store
• Learns New Tasks
• Follows Directions and Policies
• Attends work on a regular basis with minimal absences or tardiness
• Attends all meetings and trainings as required
• Other duties as assigned

 

Qualifications:

• Organized, sets priorities, meets deadlines and works with minimum supervision
• Excellent customer service skills while dealing with customers, co-workers, and volunteers
• Must be a team player
• Valid MT Driver’s License, or valid MT Identification Card, and social security card for hiring purposes and dependent upon position.

 

Preferred:

• High School Diploma or GED
• Previous experience or knowledge of thrift store operations

 

Physical Requirements:

• Ability to stand for long periods of time, Frequent Lifting, carrying, and transporting of objects weighing up to 25lbs.
• Mobility within the facility

Working Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mainly works inside the building
• Fast paced store environment with heavy traffic flow on and off throughout the day

The above statements are intended to describe the general nature of the work being performed by employees in this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications.  The Good Samaritan Ministries Management reserves the right to amend and change responsibilities to meet the store needs.