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Job Title:  Receptionist/Assistance Support Specialist

Department: Office

Reports to: Theresa Ortega                                                  

FLSA Status: Non-Exempt

Hours: 40

Pay: $10.00

Mission Statement:  Good Samaritan Ministries, motivated by Catholic social teaching, works in our community to advance family life, human dignity and the common good.  We provide services to meet the physical, social, emotional and spiritual needs of individuals and families of all faiths, especially those most in need.

Objective of the Position:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Receptionist works to assist other office staff with maintaining efficiency, structure and organization within the office.  You will be responsible for maintaining a clean, organized, and safe environment that is pleasing for employees and customers.  You will be responsible for all incoming calls, faxes and mail that will need to be routed to employees or to the post office daily.  Working under very stressful conditions is a must.  You will be responsible for inputting data and appointments into the database.  Must possess the ability to be flexible and work other assigned projects and duties as necessary and instructed.  Skills needed for this position are attention to detail, multi-tasking, organizational, able to take instruction, works consistently throughout the shift, complete all tasks given, computer skills such as Microsoft Word and Microsoft Excel.

Essential Functions:  Duties and Responsibilities including but not limited to the following:

• Manages incoming phone calls showing dignity and respect to all customer and/or clients.
• Schedules assistance appointments, donation pick-ups and helps assist if needed in the Assistance appointments.
• Ensures that all messages are taken and each staff or volunteer receive written notification of messages
• Ensures that all addresses, names and phone numbers are correct on the system and in messages taken.
• Maintains order and professionalism in the office.
• Provides customers with appointment cards and or resources for additional assistance.
• Responsible for keeping administration offices clean, dusted, organized, free from debris and clutter so that it is pleasing to customers and clients as a first point of contact.
• Informs supervisor about any  repairs or supplies needed
• Will create and maintain data bases for various projects (mailing lists, in-store vouchers, form files
• Helps train office volunteers
• Maintains archive binders
• Maintains confidentiality of all information regarding clients and employees of Good Samaritan Ministries and Thrift Store
• Greets and assists customers, clients and donors, treating all with respect and dignity
• Acts as support for staff in various departments
• Responsible for all filing and copying responsibilities
• Ensures that all paper is refilled in copier, and fax machine daily
• Ensures that all supplies get ordered, logs them into the supply log and keeps record of purchasing.
• Must be able to multi task; completing multiple projects with deadline requirements
• Functions effectively as a team player and supports the organization
• Attends all meetings and trainings as required
• Follows all directions and Good Samaritan Policies and Procedures
• Works consistently through the day with approved breaks.  When area duties are “caught up”, finds other tasks or projects to stay busy in the effort to support the store and co-workers.
• Uses work hours effectively and efficiently focusing on tasks and projects that need to be completed.
• Other duties as necessary

 

The Assistance Coordinator Support Specialist provides assistance to individuals and families in need through our Assistance Ministry.  Must have the ability to handle records of high volumes, extensive workloads and challenging personal and heart wrenching stories of those we serve.  Must possess the ability to be flexible and work other assigned projects and duties as necessary and instructed.  Skills needed for this position are attention to detail, time management, multi-taking, organizational and customer service skills

Essential Functions:  Duties and Responsibilities including but not limited to the following:

• Maintains confidentiality of all information regarding clients and employees of Good Samaritan Ministries and Thrift Store
• Meet with clients and Access data entry for all in store services including furniture, household goods, clothing, diapers, food boxes and medical equipment
• Advise the client on what they need to bring to appointments
• Coordinator Database management/follow-up
• Meet with clients and managing the Headwaters grant Keeping Families United
• Managing the Headwaters grant Keeping Families United
• Access data entry for all in store services including furniture, household goods, clothing, diapers, food boxes and medical equipment
• Coordinator Database management/follow-up (After the appointment, you will have for each client the documentation they were required to bring and, stapled to that, the assistance sign off sheet they signed at the appointment. This paperwork is still Pending client information so is kept in a folder labeled “Pending Client Info” until the necessary documentation comes in.)

For Inside Assistance:

The voucher for inside assistance is a purple form the coordinator will fill out and the client will take up to the cash register. The cashier will collect the form and place it in the register. Each morning with the count the cashier will place the slips in the assistance coordinators box. The Coordinator will then go into QB POS to enter the sale. Print a receipt. Create an Access record for the client and enter the amount in Access. Staple the assistance sign off sheet and the receipt generated by QB together. Change status to “Pending Director Approval” in Access and the paper file will go in a different folder for the Executive Director to approve.

Other Duties and Responsibilities:

• Interacts and communicates professionally and effectively while maintaining open communication with supervisors, and other team members, customers and clients.
• Functions as a team member for the success of the organization
• Learns New Tasks
• Be available for trainings for continuing education
• Follows Directions and Policies
• Attends all meetings and trainings as required
• Works with other office staff, store personnel, Executive Director for the betterment of overall services and success.
• Maintains confidentiality of all clients served at Good Samaritan Ministries
• Able to conduct all in-store assistance voucher appointments
• Will maintain all assistance files as necessary
• Acts as a referral source for customers, staff and clients
• Organizes, monitors, distributes, and follows food safety requirements for Good Samaritan’s Food Pantry in conjunction with Helena Food Share, and community churches for food drives.
• Maintains Assistance Calendar, and Access (Assistance database)
• Attends work on a regular basis with minimal absences or tardiness
• May be required to work over 40 hours a week, or re-arrange hours as necessary, must be approved by the supervisor
• Adheres to all building safety requirements according to the fire code for all areas in the store.
• Other duties as assigned

Qualifications:

• Organized, sets priorities, meets deadlines and works with minimum supervision
• Must have excellent Microsoft Word, Microsoft Excel, Internet, Email, skills, Mail Merge
• Must be able to operate postage machine, fax and copier/printer
• Must be able to answer multi-line phone and handle fast paced office
• Excellent oral and written communication skills
• Exceptional customer service skills while dealing with customers, co-workers, and volunteers
• Must be a team player
• Valid MT Driver’s License, or valid MT Identification Card, and social security card for hiring purposes and dependent upon position.

Preferred:

• High School Diploma or GED
• Previous experience or knowledge of thrift store operations
• The desire to promote the mission of Good Samaritan Ministries and Thrift Store
• Must be knowledgeable with QuickBooks and maintaining databases
• Must have basic budgeting skills

Physical Requirements:

• Frequent Lifting, carrying, and transporting of objects weighing up to 20lbs. team lifting 20lbs and above
• Must be able to sit for long periods of time while working on the computer
• Must be able to move throughout the store if asked to complete other tasks

Working Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mainly works inside the building
• May work both in and off campus to attend community meetings
• Work in a fast paced environment with heavy traffic flow, and heart wrenching situations on and off throughout the day

The above statements are intended to describe the general nature of the work being performed by employees in this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications.  The Good Samaritan Ministries Management reserves the right to amend and change responsibilities to meet the store needs.

Job Title: Miscellaneous Production Assistant
Department: Miscellaneous
Reports to: Michelle Hughes
FLSA Status: Non-Exempt Pay: $9.00
Hours: 20

Mission Statement: Good Samaritan Ministries, motivated by Catholic social teaching, works in our community to advance family life, human dignity, and the common good. We provide services to meet the physical, social, emotional, and spiritual needs of individuals and families of all faiths, especially those
most in need.

Objective of the Position: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

The Miscellaneous Production Assistant is responsible for managing merchandise in 6 areas while sorting and preparing donations for store sales. Vital part of the Annual Fundraiser (Style Show) sorting, collecting, designing all tablescapes for the event. Primary responsibility will be to process and price all plates, silverware, dishes, pots and pans, holiday items, plastic ware, office material, pet supplies, knick-knacks, candles, candle holders, bathroom items, health and beauty, and other miscellaneous items. This is the largest department in the store. Maintain a clean, organized, and safe environment that is pleasing for employees and customers. Will ensure that the shelves are organized, stocked, and pleasing to the eye. Must possess the ability to be flexible and work on other assigned projects and duties as necessary and
instructed. Skills needed for this position are attention to detail, multi-tasking,  rganization, and able to stand on your feet for long periods of time, lifting bags, and boxes of donated items. Must have computer skills, such as email, word, excel, and internet. Knowledge of vintage and antiques are a must. Must
complete all tasks given.

Lifting requirements: up to 30lbs with the use of equipment aides

Essential Functions: Duties and Responsibilities including but not limited to the following.
 Expected to daily sort, price, and display plates, silverware, dishes, pots and pans, holiday items, plastic ware, office material, pet supplies, knick-knacks,  candles, candleholders, bathroom items, health and beauty, and other miscellaneous items on the sales floor for purchase.
 Ensures shelves are stocked for daily sales, especially during ½ price sale.
 Responsible for keeping the miscellaneous production area clean and orderly, and remove all trip and fall hazards, as well as keeping displays pleasing to the customer’s eye.
 Conducts “pull-downs” at the end of the month or as desired.
 Puts away processed and priced merchandise.
 Adheres to all building safety requirements, as well as follows procedure when an incident, accident, or injury has occurred.
 Adheres to all store lifting policies and weight restrictions.
 Greets and assists customers, treating all with respect and dignity.

 Maintains floors, trash, and workbenches, sweeping, ensuring cleaning of areas, and make sure the shelves are dusted and presentable on the sales floor.
 Works consistently through the day with approved breaks. Will follow your schedule, when area duties are “caught up”, finds other tasks or projects to stay busy in the effort to support the store and co-workers.
 Takes initiative to help others by picking up around the store (inside and out), moving empty carts into cart area when needed.
 Able to effectively communicate with other supervisors and the Executive Director.
 Other duties as necessary

Style Show Responsibilities:
 Plans, organizes, implements.
 Aside from collecting items for tablescapes, collects items for Silent Auction and other areas to ensure the success of the fundraiser.

Other Duties and Responsibilities:
 Interacts and communicates professionally and effectively while maintaining open communication with supervisors, and other team members, customers, and clients.
 Functions as a team member for the success of the Good Samaritan Store
 Learns New Tasks
 Follows Directions and Policies
 Attends work on a regular basis with minimal absences or tardiness.
 Attends all meetings and trainings as required.
 Other duties as assigned.

Qualifications:
 Organized, sets priorities, meets deadlines, and works with minimum supervision.
 Must be able to work consistently throughout your shift with/without distractions.
 Able to prioritize backlog of merchandise waiting to be processed.
 Able to communicate and interact effectively with customers, clients, volunteers, and co-workers.
 Must be a team player.
 Valid MT Driver’s License, or valid MT Identification Card, and social security card for hiring purposes and dependent upon position.

Preferred:
 High School Diploma or GED
 Previous experience or knowledge of thrift store operations

Physical Requirements:
 Ability to stand for long periods of time, Frequent Lifting, carrying, and transporting of objects weighing up to 30lbs.

 Mobility within the facility
Working Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 Mainly works inside the building.
 Fast paced store environment with heavy traffic flow on and off throughout the day

The above statements are intended to describe the general nature of the work being performed by employees in this position. They are not intended to be an  exhaustive list of all duties, responsibilities, and qualifications. The Good Samaritan Ministries Management reserves the right to amend and change
responsibilities to meet the store needs.

Job Title: Our Place Drop in Center-Manager/Certified Peer Support Specialist
Prepared By: Chelsey Caulfield/Theresa Ortega
Department: Admin, direct services, GSM off site office management
Prepared Date:6/28/2021
Reports to: Theresa Ortega, E.D.
Pay: DOE
FLSA Status: Non-exempt/Full time
Hours: 40 per week.

Objective of the Position: To perform this job successfully, an individual must be able to provide supervision and manage for Our Place while following the grant requirements from AMDD.   The requirements listed below are representative of lived experiences, knowledge of Our Place philosophy, skill, and/or ability required for managing an offsite entity of Good Samaritan Ministries. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This individual must be able to work semi-independent, make quick decisions, and while adhering to all of GSM’s policies and procedures,
while incorporating with Our Place standards.

The manager of Our Place will also provide Health Peer Support by peer-based recovery support in the process of giving and receiving non-clinical assistance to achieve long-term recovery or in the process of certification with an end date from mental health, physical health, and substance abuse issues.  This support is provided by individuals who are experientially credentialed and trained to assist others in initializing recovery, maintaining recovery, and enhancing the quality of personal and family life in long-term recovery.

Essential Functions:
● Works as part of a multidisciplinary team at Our Place and within the community to help consumers to develop a personal recovery plan and identify opportunities to provide support as clients work to achieve their recovery goals.
● Promotes client self-determination and decision-making.
● Facilitate a peer support group(s) as needed and requested.
● Coaches and supports clients who are developing the necessary skills for integration into the community.
● Supervises, coaches, and supports Our Place staff on a day-to-day basis for the success of Our Place services.

Grant  Funded Position

● Advocates for clients and staff working in recovery or post-recovery that are developing life skills and building confidence to attain life goals and empowerment through physical, spiritual, or emotional health.
● Interacts with referral contacts within the community. Links clients to resources
identified within the wellness recovery plan.
● Attend community meetings to include but are not limited to GSM staff meetings, required training, Local Advisory Committee, NAMI, other requirements, and Pureview, St Petes, Our Place representative.
● Models’ competency in recovery and maintaining ongoing wellness.
● Monitors and supports staff through peer support and reports progress or concerns to the treatment team.
● May participate with Crisis Response Team calls or designate staff to the CRT.
● Must be willing to publicly self-identify as being in recovery from mental health,
substance use, or addiction diagnosis.
● Must be able to take direction from the E.D., and give direction, be prompt, take
initiative, complete tasks as assigned, and be able to work effectively as part of a team.
● Participate in regular clinical supervision and ensure staff participates in supervision as directed by the grant.
● Collect data as directed for program evaluation.
● Complete monthly reports and documentation in a timely manner to disseminate to appropriate entities.
● Work with outside partners to bring groups, training, and other events to the Drop-in
Center, to include Saturday community barbeque.
● Complete employee evaluations, work on budget and programing with Executive Director
● Other duties as assigned.

Qualifications: 
● Must self-identify as a client of mental health and/or substance abuse.
● Must have some knowledge and experience of severe mental illness and treatment and its impact on consumers/survivors and their families.
● Must have and maintain state Behavioral Health Peer Support Specialist (BHPSS) certification or in process with a tentative completion date.
● Must possess good communication skills and adhere to the Code of Ethics(attached)
● Complete and pass the following training: Peer Support 101; ASIST; Trauma-Informed Care training.
● Must complete the training required per Good Samaritan Ministries including but not limited to VIRTUS within 30 days of employment.
● Must have a Montana valid driver’s license, personal vehicle, and current commercial vehicle insurance.

Grant Funded Position

All staff providing transportation must complete an online Safe Driving Course within the first month.
● Ensure all staff complete and submit training to submit to human resources at

GSM Preferred:
● AA or BA in Social Services or related field; or education/training and work experience combined may qualify.
● Previous experience or knowledge of community services, social work, or a related field.
● Knowledge of Word, Excel, Outlook and willing to learn new data-basedprograms.

 Requirements:
● May be required to lift and carry objects weighing up to 35lbs, team lifting for more than 35lbs.
● Must be able to sit or stand for long periods of time while working on the computer.
● Spends work hours interacting with staff, customers, or those in need of support to include crisis interaction.

Working Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● May work both on and off-campus to attend community meetings, transport clients outside Helena for treatment or other client needs.
● Work in a fast-paced environment with heavy traffic flow, and heart-wrenching situations on and off throughout the day
● Travel required.

The above statements are intended to describe the general nature of the work being performed by employees in this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. The Good Samaritan Ministries Management reserves the right to amend and change the responsibilities to meet the store needs at any time.

Job Title: Part-time Fiscal Assistant    Department: Office
Reports to: Brianna Trent
FLSA Status: Non-Exempt

Mission Statement: Good Samaritan Ministries, motivated by Catholic social teaching, works in our community to advance family life, human dignity, and the common good. We provide services to meet the physical, social, emotional, and spiritual needs of individuals and families of all faiths, especially those most in
need.

Objective of the Position: To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Fiscal Assistant will assist the Fiscal Manager with day-to-day tasks, some of which have strict timelines and completion dates. Must possess the ability to be flexible and work on other assigned projects and duties as necessary and instructed. Must have a working knowledge of bookkeeping and accounting procedures. Skills needed for this position are attention to detail, multi-tasking, and organizational. Should be proficient in QuickBooks, Microsoft Excel, Internet Utilization, and have at least two years of progressive accounting responsibility or education. Experience in nonprofit accounting and/or thrift store operations is a plus.

Essential Skills and Abilities:  
Duties and Responsibilities including but not limited to the following:
Accounting Skills
 Knowledge of principles, practices, terminology, and common forms used in GAAP, computerized
accounting, and general ledger. General understanding of internal controls and auditing practices and
procedures.
Weekly/Daily
 Assists in maintaining and monitoring the Point-of-Sale system and records store sales daily.
 Prepares and records deposits across program as needed.
 Prepares and records vendor payments across program bank accounts, utilizing online bill pay and checks.
 Assists in monitoring, tracking, and maintaining databases to include monetary donations, in-kind donations, financial assistance, in-store assistance.
 Compile financial, accounting and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
 Maintains a master grant list; develops reports on status and manages the internal and external reporting requirements as established by the grantors.
 Data entry in QuickBooks, Charity Tracker, Excel, and Word.

Other Duties and Responsibilities:
 Promotes the mission of Good Samaritan Ministries and Thrift Store Functions effectively as a team player while interacting and communicating professionally and effectively, maintaining open communication with supervisors, and other team members, customers, clients, vendors, and community partners.
 Attends all meetings and training as required and pertaining to position.
 Learn new tasks.
 Attends work on a regular basis with minimal absences or tardiness.
 Comply with federal, state, and company policies, procedures, and regulations.
 Adheres to all building safety requirements according to the fire code for all areas in the store.
 Other duties as assigned.

Special Events:
 An integral part of the special events team to include Fashion Show, St. Francis Dinner, and other fundraising events.

Qualifications:
 The desire to promote the mission of Good Samaritan Ministries and Thrift Store
 Must be knowledgeable with QuickBooks, Excel and maintaining databases.
 AA in accounting, business or another related field OR 2-5 years’ experience or a combination of education and work experience in accounting and/or bookkeeping, Accounts Payable/Receivable
 Valid MT Driver’s License or valid MT Identification Card for hiring purposes.

Physical Requirements:
 May be required to lift, and carry objects weighing up to 20lbs. team lifting 20lbs and above.
 Must be able to sit for long periods of time while working on the computer.

Working Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 Fast paced store environment with heavy traffic flow on and off throughout the day.

Name: OPEN POSITION
Job Title: Dock Production Assistant
Department: Dock Warehouse
Reports to: Michelle Hughes
FLSA Status: Non-Exempt Hours: 40

Pay:TBD

Mission Statement: Good Samaritan Ministries, motivated by Catholic social teaching, works in our community to advance family life, human dignity, and the common good. We provide services to meet the physical, social, emotional, and spiritual needs of individuals and families of all faiths, especially
those most in need.

The objective of the Position: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dock Production Assistant is responsible for accepting incoming donations as well as sorting and preparing donations for store sales. Working under very stressful conditions is a must. They must possess the ability to be flexible and work on other assigned projects and duties as necessary and instructed. Skills needed for this position are attention to detail, multi-tasking, organization, able to take instruction, works consistently throughout the shift, complete all tasks given.

Essential Functions: Duties and Responsibilities including but not limited to the following
 Works on dock accepting incoming donation items and sorts according to the various
departments.
 Works on dock refusing incoming donation items that are ripped, stained, torn, or broken.
 Moves, lifts furniture items and assists customers with loading purchased merchandise
 Responsible for keeping the dock warehouse clean, orderly, and safe during scheduled shift.
 Provides customers with donation receipts
 Responsible for ensuring a safe sales floor environment for co-workers and customers
 Informs supervisor about any repairs or supplies needed
 Adheres to all building safety requirements, as well as follows procedure when an incident,
accident or injury has occurred.
 Adheres to all store lifting policies and weight restrictions
 In the event a co-worker is out, potentially be willing to cover for the dock area
 Greets and assists customers, clients and donors, treating all with respect and dignity
 Maintains floors, sweeping, washing on the dock area
 Breaks down cardboard boxes for recycling
 Other duties as necessary
Other Duties and Responsibilities:
 Interacts and communicates professionally and effectively while maintaining open communication with supervisors, and other team members, customers and clients.
 Functions as a team member for the success of the Good Samaritan Store

 Learns New Tasks
 Follows Directions and Policies
 Attends work on a regular basis with minimal absences or tardiness
 May be required to work over 40 hours a week, or re-arrange hours as necessary, must be
approved by the supervisor
 Attends all meetings and trainings as required
 Other duties as assigned

Qualifications:
 Organized, sets priorities, meets deadlines and works with minimum supervision
 Excellent customer service skills while dealing with customers, co-workers, and volunteers
 Must be a team player
 Valid MT Driver’s License, or valid MT Identification Card, and social security card for hiring
purposes and dependent upon position.
Preferred:
 High School Diploma or GED
 Previous experience or knowledge of thrift store operations
Physical Requirements:
 Frequent Lifting, carrying, and transporting of objects weighing up to 125lbs or above.
 Mobility within the facility and ability to occasionally drive, load and unload the delivery truck

Working Environment: The work environment characteristics described here are representative of
those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 Mainly works inside the building
 Fast paced store environment with heavy traffic flow on and off throughout the day

The above statements are intended to describe the general nature of the work being performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. The Good Samaritan Ministries Management reserves the right to amend and change responsibilities to meet the store needs.