Cancellations / Rescheduling

Clients are allowed to cancel and/or reschedule their appointment by phone or in-person penalty-free. We prefer at least 24 hours’ notice in cancellations but will accept cancellations as little as one hour prior to the appointment. Anyone canceling with less than one hour’s notice is considered a “no-show” and the following policy applies to them.

No-Show Policy*

A client who fails to make their appointment and does not give sufficient or any notice will be counted as a “no-show” and put on the “no-show” list. Clients who are no-shows for their appointment may not make a new appointment for two weeks. Please note this only applies to the specific need they have missed (For example, Mr. Smith misses a household appointment, he must wait 30 days to schedule another household but is welcome to schedule a clothing appointment any time.)

*This policy helps us to be fair to those who keep their appointments. Not showing up for an appointment without notice takes away the opportunity for someone else to receive assistance at that time.

Good Samaritan Ministries reserves the right to refuse service to any client for multiple reasons. These reasons include but are not limited to: abuse of our system, disrespect to our employees, trespassing, or breaking store policy.

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