Job Title: Street Outreach                                          Reports to Theresa Ortega/Clinical Supervisor              Pay: $.

FLSA Status: Non-exempt/Full time

Hours: 40 per week.

Objective of the Position:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Position Summary: The Street Outreach Worker is responsible for performing street outreach to the homeless county-wide including reaching out to individuals and families that are not being served or are underserved by existing community service delivery systems, building trusting relationships and developing a rapport that lead to acceptance and openness to seeking help, engaging the homeless as a first step to accepting care for immediate health and safety needs, using services and resources and taking steps to become integrated into the community, enabling individuals to accept placement and opportunities to stabilize their lives and utilizing diversion practices, crisis response and intervention, shelter referrals, interim housing placement, and linking individuals with the appropriate destination for continued services.

Essential Functions:

  • Conduct mobile outreach and create client service engagement opportunities for homeless individuals and families on the streets.
  • Use Engagement, Assessment, and Referrals (E.A.R.) as strategies for outreach including the following elements:
  • Engagement: Build trust with homeless individuals and assess their immediate health and safety needs; Sensitive to the willingness of the person or family to be engaged; Engagement is non-threatening, flexible, and persistent; and Built upon respect for the person and his/her autonomy and confidentiality.
  • Assessment: Outreach workers will assess the individual’s: Safety, including potentially life-threatening situations (COVID-19, HIV-AIDS), at risk of abuse, unsafe situations, and youth, to be referred for Immediate needs; Level of functioning; Overall mental and physical health; Strengths and capacities, including the capacity for making decisions
  • Referrals: Actively collaborate with other homeless services providers and community resources to facilitate access to the continuum of community services including: Basic needs, including food, clothing, shelter, hygiene, and laundry; Housing assistance; Substance abuse education and treatment; Legal assistance; and Health information and more
  • Facilitate and maintain community relationships to create referral pathways for program participants into County and other private and/or non-profit programs.
  • Assist with screening of potential program participants for the Homelessness Prevention and Rapid Rehousing programs, emphasizing the engagement of homeless veterans.
  • Provide program materials and referral training sessions to community partners around shelter services (outreach to motels, churches, downtown merchants, as well as job seeking).
  • Provide Support and guidance to participants as they transition from street to shelter, transitional housing.
  • Follow safety protocols for community street outreach.
  • Be thoroughly familiar with the policies and procedures guiding the work of this position and the program or department overall. Perform job functions in line with these policies and procedures.
  • Research and Implement best practices on street outreach and assist participants in acquiring resources for acquiring housing.
  • Develop and manage a comprehensive outreach/ working relationship with all stakeholders, elected officials and staff, commercial and private community activists, and clients.
  • Through assessment the Outreach Worker is responsible for diversion, crisis response and intervention, shelter referrals, interim housing placement, and linking families with the appropriate destination for continued services, including referral to and enrolment in Coordinated Entry.
  • Divert or link/schedule individuals and families with the appropriate services. This could include emergency shelter, temporary housing, permanent housing, or Rapid Re-Housing assistance.
  • Provide thorough and complete documentation of all required activities and engagements, per contract requirements, including case notes, documenting Reasonable Accommodation requests, etc.
  • Work with private, public, or/and nonprofit organizations, faith-based organizations as appropriate and requested, and
  • Perform other related duties as assigned.

Agency Culture: The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of SSSF aspire to the following:

  • A commitment to the agency’s mission, vision, and values.
  • A commitment to excellence in everything we do.
  • A commitment to accreditation as well as performance and quality improvement.
  • A commitment to outcomes and measured results.
  • A commitment to innovation and to what is possible.


Education, Experience, and Skills Required:

  • High School Diploma required, BA in social services preferred.
  • Previous experience working or volunteering with individuals and/or families experiencing homelessness or equivalent, related work experience.
  • Strong written and verbal communication skills; organizational, conflict resolution and computer literacy.
  • Prior experience and understanding of causes of homelessness; experience working within social services.
  • Knowledge of Housing First and Street Outreach methods.
  • Cooperative, friendly, and helpful attitude with clients and co-workers. Ability to work closely with other employees to ensure positive, constructive environment within the program or department, and throughout the agency.
  • Ability to thrive in a flexible, fast-paced, and growth-oriented environment, while maintaining a sense of humor and a positive, solution-oriented approach.
  • Ability to work under pressure. Experience in crisis intervention and problem solving with ability to diffuse situation without heightening the conflict.
  • Ability to thrive in a flexible, fast paced and growth-oriented environment, while maintained a positive, solution-oriented approach.
  • Have working knowledge of community resources.
  • Ability to learn and apply various engagement techniques to a variety of situations.
  • Passion and enthusiasm for the mission of GSM and clients.
  • Possess valid driver’s license; at least state required minimum of auto insurance. Must be willing and able to travel/drive throughout Lake County.
  • Computer literacy required, including experience with Excel, Outlook, Word, etc.
  • Background check required
  • Valid Driver’s License Required
  • Community Outreach: 1 year (Required)


Physical Requirements:

  • Requires ability walk 3-6 hours per day with intermittent sitting, squatting, and bending.
  • Requires ability to walk on uneven terrain and maneuver around physical hazards.
  • Occasionally may be required to lift items up to 10 pounds to a height up to 3 feet.
  • Occasionally may be required to carry items up to 10 pounds for distances up to 500 ft.


Working Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • May work both on and off campus to attend community meetings or client activities
  • Work in a fast-paced environment with heavy traffic flow, and heart wrenching situations on and off throughout the day
  • Travel required.



The above statements are intended to describe the general nature of the work being performed by employees in this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications.  The Good Samaritan Ministries Management reserves the right to amend and change the responsibilities to meet the store needs at any time.

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